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Everything related to creating a new account, changing your password, updating your profile, and identity verification.
Most Frequently AskedIssues with depositing or withdrawing via bKash, Nagad, Rocket, or bank transfer — including delays and failed transactions.
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OffersQuestions about account security, suspicious activity, two-factor authentication, and data protection.
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Our team is available 24/7, every day of the week, ready to help you resolve any issue.
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support@768bet.clickFind answers to common questions in our detailed FAQ section — and resolve most issues on your own, quickly.
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Questions and issues are a normal part of using any online betting platform — whether it's about payments, logging in, or understanding betting rules. The 768 bet Help Center is here to support you through all of it.
We aim to do two things here: first, help you resolve most common issues on your own; and second, connect you with a skilled support agent quickly for anything you can't sort out yourself.
The most common issue users face is forgetting their password or being unable to log in. On the 768 bet login page, simply click "Forgot Password" and a reset link will be sent to your registered mobile number or email. The process is fully automated and takes just a few minutes.
Many users have questions about the account verification or KYC process. At 768 bet, simply uploading a clear photo of your national ID or passport is usually enough — verification is typically completed within 24 hours. Small withdrawals are allowed before verification, but larger amounts require it.
One important thing to keep in mind — opening multiple accounts from the same device or IP address violates 768 bet's terms. If several family members in the same household need to use separate accounts, notify the support team in advance to avoid any complications later.
Making a deposit but not seeing it reflected in your balance is a concern many users share. In most cases it's just a temporary delay that resolves itself within a few minutes. However, if more than 15 minutes have passed, copy the transaction ID from your mobile banking app and send it to live chat.
If you've submitted a withdrawal request but haven't received your funds, first check whether you've met the wagering requirements. If a bonus was used, withdrawal won't be possible until the required betting conditions are fulfilled. If conditions are met and there's still a delay, contact support.
One of the most common questions from new users is how to read odds. 768 bet uses decimal odds, which are straightforward once you get the hang of them. For example, a ৳100 bet at odds of 1.85 returns ৳185 if you win — your original stake included.
What happens to your bet if a match is postponed or cancelled is another important question. Under 768 bet's rules, if a match is not completed within the designated time, the full stake is refunded. Note that live betting is subject to some additional rules — check the full Terms & Conditions for details.
Another feature worth knowing is cash out. 768 bet offers this option on selected events, letting you settle your bet before the match is over. The cash out value updates in real time and depends on how the match is progressing at that moment.
The most common source of confusion around bonuses is not understanding wagering requirements. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus with a 5x wagering requirement, you'll need to place a total of ৳5,000 in bets before you can withdraw the bonus funds.
Your bonus balance and real balance are shown separately on the 768 bet dashboard. You can withdraw from your real balance at any time, while your bonus balance only becomes withdrawable once the relevant conditions are met. Keeping them separate means you always have a clear picture of where your funds stand.
The most effective way to keep your 768 bet account secure is to enable two-factor authentication (2FA). With 2FA active, even if someone knows your password, they won't be able to log in without your phone. You can set it up in just a few minutes from Settings.
If you notice any suspicious activity — such as an unrecognised transaction or a login attempt you didn't make — contact support immediately and change your password. The 768 bet security team has the ability to lock your account instantly in such situations.
Watch out for phishing. 768 bet will never ask for your password or card number via email or SMS. If you receive any such message, it's a scam. Always access the site by typing 768bet.click directly into your browser.
Follow these steps when something goes wrong — most issues are resolved at the first or second step.
Our detailed FAQ section already covers answers to the most common questions. You'll find solutions to most issues right there.
If you can't find a solution in the FAQ, click the chat icon at the bottom of the page and describe your issue in Bengali.
Having your account username ready, along with a transaction ID for payment-related issues and a description of the problem, will help the team resolve things faster.
For complex issues or when you need to send screenshots, email us at support@768bet.click. You'll typically receive a detailed response within 4 hours.
Common Questions About the Help Centre
The 768 bet support team is always here for you. Start a live chat now or create a new account.